Therapeutic communication techniques are specific methods used to provide patients with support and information while focusing on their concerns. See Figure 2.7 for an image of a nurse using touch as a therapeutic technique when caring for a patient.įigure 2.7 Using Touch as Therapeutic Communication Therapeutic Techniques For example, simply holding a patient’s hand during a painful procedure can be very effective in providing comfort.
#Break reminder 2.3 professional#
Nurses commonly use professional touch when assessing, expressing concern, or comforting patients. Touch is a powerful way to professionally communicate caring and empathy if done respectfully while being aware of the patient’s cultural beliefs. This feedback process is the main difference between passive listening and active listening. For example, an active listening technique is to restate what the person said and then verify our understanding is correct. During active listening, we are communicating verbally and nonverbally that we are interested in what the other person is saying while also actively verifying our understanding with the speaker. Passive listening occurs when we are not interested in listening to the other person and we assume we understand what the person is communicating correctly without verifying. Competitive listening happens when we are focused on sharing our own point of view instead of listening to someone else. There are three main types of listening: competitive, passive, and active.
Listening is obviously an important part of communication. , Active Listening and Attending Behaviors As a result, patients trust her and feel as if she cares about them, so they feel comfortable sharing their health care needs with her. She notices patients’ health literacy and ensures they understand her messages and patient education. She addresses communication barriers and respects patients’ cultural beliefs. She treats patients professionally by respecting boundaries and listening to them in a nonjudgmental manner. Patients perceive that she wants to help them. She does her best to solve their problems and answer their questions. She kindly asks patients about their problems and notices their reactions. When she goes to patients’ rooms, she greets them and introduces herself and her role in a calm tone. is a nursing student who enjoys interacting with patients.
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